Shipping Policies

Shipping Policy

1. Processing Time

  • Orders are processed within [1-3 business days], excluding weekends and holidays.

  • Please note that processing times may vary during peak seasons, such as holidays or sales events.

2. Shipping Methods

  • We currently offer Standard Shipping to Canada only.

  • Delivery times vary based on your location.

3. Shipping Rates

  • Shipping costs are calculated at checkout based on your order’s weight, size, and destination.

  • Free standard shipping is available on orders over $100 CAD.

  • For orders under $100, standard shipping charges will apply and be clearly shown at checkout.

4. Domestic Shipping to Canada

  • All orders are shipped via [carrier(s) such as Canada Post, UPS, etc.].

  • Standard Shipping typically takes [5-7 business days] depending on the destination.

  • You will receive a tracking number once your order has shipped, allowing you to monitor your shipment’s progress.

5. Customs, Duties, and Taxes

  • Customs duties, taxes, and fees are the responsibility of the customer. These charges may vary based on your province or territory.

  • If applicable, these charges will be collected by the carrier at the time of delivery and are not included in the shipping cost at checkout.

6. Order Tracking

  • After your order ships, you’ll receive an email with a tracking number.

  • You can use this tracking number to check the status of your shipment through the carrier's website or our store’s tracking page.

7. Missing or Damaged Items

  • If your order arrives damaged or with missing items, please contact us within 3 days of receiving your order. We’ll assist you in resolving the issue.

  • Please provide photographic evidence of the damage to help us process your claim.

8. Shipping Delays

  • We strive to ship all orders promptly, but shipping times may be affected by factors such as weather, high demand, or issues with the carrier.

  • We are not responsible for delays caused by the carrier or other external factors. However, we will keep you updated on any shipping issues that may affect your order.

9. Address Accuracy

  • Please ensure that your shipping address is correct and complete when placing your order. We are not responsible for lost packages due to incorrect or incomplete addresses.

  • If you notice an error in your shipping address, please contact us immediately at soldiersofthelordjesuschrist@gmail.com.

10. Returns & Exchanges

  • For details on returns and exchanges, please refer to our [Returns & Exchanges Policy].

11. Contact Us